Phone Systems Designed for Growing Australian Businesses
Since 1991, ATS Telecoms has been helping Australian businesses thrive with reliable, future-ready telecommunications solutions. With over 30 years of industry expertise, we specialise in delivering business phone systems that grow with you—whether you're a mid-sized enterprise or an expanding SME.
What sets ATS Telecoms apart? It’s our commitment to five-star customer service, led by friendly, certified engineers who ensure every solution is tailored to your unique needs. We don’t just sell technology—we build long-term partnerships that keep your communication systems competitive, secure, and scalable.
No matter your industry or business size, ATS Telecoms will work closely with you to implement cost-effective, cloud-based or on-premise phone solutions that support your next phase of growth.
Mid-Market Phone Solutions
Market leading brands for reliability, feature rich and affordability
ATS only partners with the industries leading brands to ensure you are delivered a reliable, feature rich platform to cater for your business needs. Our flexible packages are designed to ensure you only pay for what you need today but are still given the flexibility to allow your solutions to grow as and when your business needs it.
High quality service guarantee
Premium white glove service guarantee guiding you every step of the way
Our unique White Glove Implementation Service ensures your chosen package is delivered seamlessly to ensure minimum business disruption. Firstly, we will conduct a site assessment to ensure things like cabling and your network set up is suitable to cater for your new system. One of our certified technicians will then deploy the solution on site and deliver personalised training to ensure optimal adoption of your chosen platform. Furthermore, you are fully covered for the life of your agreement for any ongoing maintenance or support.
Phone systems to suit your mid-sized business
Suitable for various medium businesses
Options tailored to your business system needs
Choosing the right phone system to suit your business is key to internal and external communications that cannot be overlooked. We’ll tailor a system to suit your business requirement with the ability to future proofing.
ATS OneAccess
Managed
From $12.50
Per user/month
Inc. Avaya 1408 Handset
*Additional handset upgrades available
ATS OneAccess
Cloud
From $24.95
Per user/month
Inc. softphone
*Additional handset option available
Voicemail
Never miss a call with the ability for callers to leave you a voicemail on your personally recording voicemail boxes for all users
Voicemail to Email
For those on the run, receive your voicemails as an attachment in your email. Great for those on the road.
Hunt Groups
Create calling groups for calls to bounce around or call a group of different users to ensure calls ae always answered.
Twinning
Calls can ring on your individual handset and mobile phone at the same time. Great for mobile staff to stay connected to their office calls without the need of advertising a mobile number
Automated Attendant
Route calls to the appropriate destination by giving your callers the option to press the number of the group they wish to call. This feature is great to direct calls to the right department the first time as well as giving your business a larger look and feel
Company Greetings
Create customizable messages to be played to your callers when calling in to your business or whilst they’re on hold. A great way to announce any promotional content to your callers
Remote Access
Ability to access and change your system settings remotely. Change peoples calling rules or company announcements whilst on the fly
Call Recording
Record and store calls for later retrieval and review
Call Forwarding Rules
Forward calls to alternative destinations either in our out of office hours.
Softphone
Turn your computer/laptop into your phone. By incorporating a USB headset you have all the features and capabilities of a physical hard phone on your desktop device
Mobile APPS
Access your phone features through apps on your ios or android device. Make calls using mobile data or wifi. Your outgoing caller ID will still be shown as your office indial. Great for traveler.
Cloud Customer Portal
Forward calls to alternative destinations either in our out of office hours.
CRM Integration
Create a truly unified experience by integrating your system with your CRM. Click to call straight from your customers record, screen pop on inbound call, automatically log the call against the record and automatically create a new record/case on a new inbound caller. Great way to enhance both your employees and customers experience
Internal Messaging
Search colleagues user status and easily chat and share files with other colleagues. Great way to stay connected and collaborate with your office network
Video Conferencing
Forget the need to buy licensing for Video Conferencing. With ATS Cloud Premium you have the ability to do untimed video conferencing for all users. With no apps or programs to download your guests will seamlessly join via there browser. Share presentations, use virtual whiteboards and have the ability to take polls. All of which can be also accessed via the mobile apps.
Live Chat
Incorporate live chat capabilities in to your website and allow your users to reply via their desktop device. Also reply directly to your company’s facebook messages also.
Disclaimer: Some features may not be available on all packages. Speak to one of our skilled consultants to ensure we recommended the right solution for your specific needs.